Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and easy return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process and guide you with the best options. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Yellow Trucking, Overnite, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
Orders may be cancelled before it ships out of our warehouse at no fee, once the order shipped orders cannot be cancelled, you will then need a return authorization and the refund will be processed as a usual return (excluding shipping charges) In Some instances such as order placed over weekends and the warehouse already processed the order over the weekend which sometimes can be almost impossible to locate a specific package to cancel, in these situations we reserve the rights to consider these packages as fully shipped and cannot be cancelled.
All Items Made By Coleman Are not return-able to our warehouse, And is not covered by our guarantee. Any defected item you receive from Brands that have in their warranty policy the consumer to contcat them in case of defects, you will have to Report to them immediately after receipt for an even exchange only. All Texsport Cast Iron Cookware We cannot take responsibility for damage during transit, It will be replaced by Texsport Only Any Large Quantity orders, Closeouts on special or any Special Orders, Embroidered Goods Can not be returned. Any damaged item returned to our warehouse is considered as a Non-satisfied purchase and will have no refund on shipping and other restocking fees may apply.
If you are not satisfied with your purchase, you can return or exchange the product within 20 days of receipt as long as the product is returned in new, unused, and resell-able condition inside its original packaging. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price (excluding shipping), upon receipt of the product, less any applicable restocking fees. (Orders placed on Amazon.com Shipping by Camping Station will have a 15% Amazon commission fee which is none refundable) A restocking charge may apply to specifically noted products. and all orders after 20 days are not refund-able, If we do make an exception a restocking fee of up to 50% may apply, Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores accessible at CampingStation.com. Please contact customer service at 1-718-418-26221-718-418-2622 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Thur 9:00 AM to 5:00 PM EST.
Simply indicate the reason for your return, include the packing slip, and wrap the package securely. Ship it to the address given by us. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. and all returns must be prepaid postage, If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the address given by us.
Shipping charges: We have set our shipping charges at the price the UPS charges, which covers just about the charges of the shipping, Any order that is canceled after the order has shipped from our warehouse, or orders returned to us we cannot refund the shipping charges, We also offer a Flat Shipping Rate which is based on the Total Cost of your order, This option could only be selected on single unit orders, or items that weighs less then 50 Lbs. (for the total order) anything heavyweight or larger quantities shipping charges will be adjusted and we will call you in advance for your approval, Same is with Items that have Free Shipping, which is for Promotional purposes, if you purchase large quantity of an item than we offer free shipping we may contact you to get your approval for a Shipping Charge, FREE SHIPPING APPLIES TO ONLINE ORDERS ONLY!International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
|Click Below to Get Started:
Authorization Number:You must e-mail us at Returns@CampingStation.com for a return authorization number and for the address to be shipped.
Important: No items will be accepted without an authorization number clearly visible on the outside of the box.
Note: All Tents & Screen Houses have a Manufacturer Warrantee Up to 3-5 Years, And all other item are backed by there Manufacturer's for quality, So if you have any problem with your item after the 30 Days you might try the manufacturer, Our customer service will not be there to help you. Please note that we can process returns and refunds only for items purchased from the Camping Station Website and Its Marketplaces.